Job Description
We are seeking a motivated and enthusiastic Telesales Consultant to join our dynamic sales team in Mumbai. The ideal candidate will possess excellent communication skills and a proven track record in sales. As a Telesales Consultant, you will be responsible for generating sales through outbound calls, building customer relationships, and achieving sales targets.
Job Responsibilities
Selling:
Use various leads sources provided to generate phone sales.
Referral Generation: Obtain referrals as part of each sales call to expand the customer base.
Celebrate Success: Actively celebrate daily new sales within the team to foster a positive work environment.
Conduct courtesy calls for new sales within 8 months and 11 months as directed.
Renewal:
Follow the renewal script for renewal calls to ensure consistency and effectiveness.
Referral Collection: Obtain referrals as part of the renewal call to enhance future sales opportunities.
Update renewal member information on the renewal sales form accurately.
Statistics Maintenance: Maintain renewal statistics for every renewal call to track performance.
Contact renewals as per the established Renewal policy to ensure customer retention.
Administration:
Document sales at the end of each call to maintain accurate records.
File Management: Place all sales documents in the allocated area for the Administration officer for organized record-keeping.
Eligibility Criteria
Minimum of 2 years in a sales or telesales role with a proven ability to meet sales targets.
Excellent verbal communication skills in English; proficiency in additional languages is a plus.
Strong relationship-building skills with a customer-centric approach.
Familiarity with CRM software and basic computer applications (MS Office).
High school diploma or a bachelor’s degree in business or related fields is preferred but not mandatory.
Exclusions / Not Eligible:
Less than 2 years of relevant sales experience.
Lack of proficiency in English or poor communication skills.
Candidates currently employed in competing firms or industries may also be disqualified to avoid conflicts of interest.
This position offers an exciting opportunity for individuals looking to advance their careers in sales within a supportive environment. If you are passionate about sales and have the drive to succeed, we encourage you to apply.
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Key Skills
About Company
Accor is a world-leading augmented hospitality group offering unique and meaningful experiences in almost 4,800 hotels, resorts, and residences across 100 countries. With an unrivalled portfolio of brands from luxury to economy, Accor has been providing hospitality savoir-faire for more than 50 years.
Beyond accommodations, Accor enables new ways to live, work, and play with Food&Beverage, nightlife, wellbeing, and coworking brands. To drive business performance, Accor’s portfolio of business accelerators amplifies hospitality distribution, operations, and experiences. Guests have access to one of the world’s most attractive hotel loyalty programs.
Accor is deeply committed to sustainable value creation, and plays an active role in giving back to planet and community. Planet 21 – Acting Here endeavours to act for “positive hospitality”, while Accor Solidarity, the endowment fund, empowers disadvantaged people through professional training and access to employment.